---
description: >-
  Betting with Bookiebot is quick and easy. However, if you have any trouble,
  below you can find the solutions for common issues you may encounter.
---

# Troubleshooting

<details>

<summary>Why did my bet fail?</summary>

Although most bets are successfully placed without issue, you may occasionally encounter a failed bet transaction ![](https://4020489454-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3IbzTTm3jVe0cGyuSy9T%2Fuploads%2FcBqjKWfg0Z2arE9Sd95N%2FScreenshot%202023-11-05%20at%208.03.05%20AM.png?alt=media\&token=23af4d69-805c-4715-bb92-037b5117b5e0)

The first thing to do is double check your balance, Pending Bets, and/or a block explorer. Although it is rare, you may occasionally receive a 'Failed' message despite your bet being successfully placed. This is more likely to occur during times of elevated activity on the blockchain network.

If you have confirmed that your bet did Fail and was not successfully placed, there are a few likely causes:

* Do you have a sufficient balance of MATIC (if you are betting on Polygon/Azuro) or ETH (if you are betting on Optimism/Overtime)?
  * Since all betting occurs on-chain, a gas fee is required to place bets
  * If you do not have enough MATIC/ETH, your bet will fail
  * A balance of 1 MATIC or 0.02 ETH is typically sufficient, but this can vary depending on prevailing gas prices and network activity
* Has the game already started?
  * Games are removed from the bot once they have started, but if you are trying to copy a bet, or you start trying to place a bet moments before game time, the game may have already started, in which case the bet is no longer available and will fail
* Is the specific outcome you are attempting to bet on still available?
  * The markets and outcomes available to bet on can change as the game gets closer. Markets/outcomes are removed or updated in the bot when they change, but if you are trying to copy a bet, or you start trying to place a bet moments before the chosen market/outcome changes, the bet will fail
* Are you exceeding the maximum bet size for the chosen market?
  * While placing a bet, the bot will show you the maximum amount you can bet on this outcome\
    &#x20;![](https://4020489454-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3IbzTTm3jVe0cGyuSy9T%2Fuploads%2F4dtwDnwXlwqArdlB81Ea%2FScreenshot%202023-11-05%20at%208.16.10%20AM.png?alt=media\&token=3e7e2663-bafd-47dd-9ca9-d5019e488442)\
    If you attempt to place a bet larger than the Max Bet, your bet will fail. However, this Max is the maximum per individual bet; you can place additional bets on the same outcome, even if they total more than the Max.
* Are you attempting to place a parlay bet?
  * If you are on Optimism/Overtime, please note that there is a $5 minimum for parlay bets
  * If your parlay bet fails on Polygon/Azuro, and you have ruled out the potential causes listed above, it may be due to the liquidity available for parlays having already been used. This is a rare occurrence, but it can occasionally happen if there is an exceedingly large volume of pending parlays. This will typically resolve soon, as other bets are settled and available liquidity increases.\
    &#x20;![](https://4020489454-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3IbzTTm3jVe0cGyuSy9T%2Fuploads%2FpwTPHlwums7JfureeQxL%2FScreenshot%202023-11-05%20at%208.36.23%20AM.png?alt=media\&token=ee36f7cf-f377-4b2a-88ad-11b6f79b10c6)

</details>

<details>

<summary>Where is my crypto? I don't see the crypto I deposited to my bot wallet</summary>

Sent crypto to your Bookiebot wallet, but don't see it in your balance? The first thing to check is whether you sent it to the correct address. You can find your bot Wallet Address on the main menu\
&#x20;<img src="https://4020489454-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3IbzTTm3jVe0cGyuSy9T%2Fuploads%2Fg13uoe8DlTjN3KMQhuJW%2FScreenshot%202023-11-05%20at%208.43.14%20AM.png?alt=media&#x26;token=8a4afe20-23c9-4182-9fe7-db1e4bfe92e6" alt="" data-size="original">

If you sent your crypto to the right address, but still don't see it in your bot's balance:

* Check a block explorer to see if you transaction is still pending, in which case your crypto will be available once the transaction is confirmed
  * You can use Polygonscan to view transactions on Polygon [https://polygonscan.com/](https://polygonscan.com/)
  * You can use Etherscan's Optimism explorer to view transactions on Optimism [https://optimistic.etherscan.io/](https://optimistic.etherscan.io/)
* Check that you have selected the right network in the bot. Click the button at the bottom of the Main Menu to cycle between Ethereum mainnet, Optimism, and Polygon (MATIC). The bot will show your balance on whichever network has the ✅ \
  &#x20;![](https://4020489454-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3IbzTTm3jVe0cGyuSy9T%2Fuploads%2Ffy6yXMRF3XhSj7EfCstP%2FScreenshot%202023-11-05%20at%208.47.48%20AM.png?alt=media\&token=e9906729-782c-4c79-bb10-83a9d53c9d42)
* Have you recently initiated a Bridge transaction?
  * Bridging can take up to 20 minutes. The crypto will be available in your balance once the bridging has been completed
* Did you transfer an unsupported token, a token on an unsupported blockchain, or a token not supported on a particular blockchain?
  * The Bookiebot wallet is self-custodial; Bookiebot has no access to your funds, and thus cannot recover unsupported tokens for you
  * However, you can import you private key or mnemonic phrase into a wallet that supports the token and network in question, in order to access the missent funds

</details>

<details>

<summary>Why don't I have any claimable revenue share?</summary>

* Did you connect the correct wallet?
  * Most BB token holders hold their tokens on a different address than their betting bot wallet
  * To claim your holders rev share, you must connect to the claim page with the wallet in which you are holding your BB tokens
  * To claim your Referral rev share and Rakeback rev share you must connect to the claim page with your betting bot wallet. To do so, you can import your private key or mnemoic phrase into a wallet like MetaMask or Rabby
* Are you holding at least 500 $BB tokens?
  * A minimum of 500 $BB tokens is required for holders rev share. If you hold less than 500 tokens, you will not qualify for holders revenue sharing
* Did your referrals generate at least $100 of betting volume?
  * In order to earn revenue share from a referral, your referral must do a minimum of $100 in betting volume in the month

</details>

<details>

<summary>How do I claim my rev share if I have less ETH than the estimated gas cost?</summary>

MetaMask significantly overestimates the gas limit needed for claiming, and as a result it shows a much higher total gas cost for claiming than the actual gas cost. Significantly less gas will be spent from your wallet than estimated. Typically the actual cost is approximately $1-$2, though this will vary depending on prevailing gas rates at the time.\
\
If your wallet holds less ETH than the overestimated gas cost, MetaMask will not allow you to proceed with the transaction, even if you have sufficient ETH for the actual gas cost. In such cases, you can:

* Lower the gas limit in MetaMask's advanced [settings](https://support.metamask.io/hc/en-us/articles/360022895972-How-to-customize-gas-settings)
* Import your private key to another wallet. [Rabby](https://rabby.io/) wallet is known to correctly estimate the gas for claiming, but please note that Bookiebot does not recommend, suggest, nor endorse any specific wallet.
* Claim via the contract directly on etherscan. To do so:
  * First, go to the [new contract](https://etherscan.io/address/0xb838dde2f0c3173eb19647850acd049dff9a4abc#writeContract) and click on 'claimableBB' under the contract section (go to the [old contract](https://etherscan.io/address/0x1e5908c1405bb1339d4b144786fd1b7aa8581e2d) if its for months in 2023)\
    &#x20;![](https://4020489454-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3IbzTTm3jVe0cGyuSy9T%2Fuploads%2FeYRt6qaAYbmX6jI7ciAE%2FScreenshot%202023-11-05%20at%209.15.09%20AM.png?alt=media\&token=aa3f02e6-47c1-4057-9f1d-615b34411afc)
  * Enter your address in the 'userAddress' field, enter 1 into the 'roundNumber' field, and press the 'Query' button to view how much rev share is claimable by your wallet\
    ![](https://4020489454-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3IbzTTm3jVe0cGyuSy9T%2Fuploads%2FyUI0D6FhoyzUOoizeVxE%2FScreenshot%202023-11-05%20at%209.16.18%20AM.png?alt=media\&token=2b1183ba-9c87-4006-9777-d92bb329cc89)
  * Next, go to [https://etherscan.io/address/0xb838dde2f0c3173eb19647850acd049dff9a4abc#writeContract](https://etherscan.io/address/0xb838dde2f0c3173eb19647850acd049dff9a4abc#writeContract) and connect your wallet\
    ![](https://4020489454-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3IbzTTm3jVe0cGyuSy9T%2Fuploads%2FAZjAENg4n5oRUQIl37Iq%2FScreenshot%202023-11-05%20at%209.20.29%20AM.png?alt=media\&token=9a25feea-b742-4b12-9b8c-a754f6178576)\
    Just like claiming via the claim page, you must connect the wallet holding your BB tokens in order to claim your BB holding share, and you must connect your betting bot wallet to claim your Betting Volume/Rakeback share and your Referral rev share
  * For each type of claim for which you are eligible, click the function (claim BB, claimBettingVolume, and claimReferral), enter 1 in the roundNumber field, press the Write button, and confirm the transaction in your wallet\
    ![](https://4020489454-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3IbzTTm3jVe0cGyuSy9T%2Fuploads%2FYcLvHyTEiMRH9goxbVrb%2FScreenshot%202023-11-05%20at%209.23.00%20AM.png?alt=media\&token=92e1d105-1dd3-4e86-9631-fd38cfd47256)

</details>
